Order management

A service order that starts in sales passes through eligibility checks, field operations, and billing - across different systems, different teams, and different understandings of when the job is done. The biggest failures happen between steps. When those transitions are not defined and enforced by a system, orders stall, SLA deadlines are breached, and clients wait without a status update on the service they have already committed to.

Order Management connects sales, eligibility verification, field operations, and billing into a single controlled workflow. The order is created once - in sales or through the client portal - with complete service and client data. From there, routing is automatic: eligibility check, scheduling, field execution, each step with defined ownership and a deadline. When field completion is confirmed, billing and client notification trigger automatically. SLA tracking and escalation are built into the process itself, not monitored separately. The record of every step is there for dispute resolution before anyone needs to ask for it.

• Single order record created at point of sale or through client portal
• Automatic routing through eligibility check, scheduling, and field operations
• Defined ownership and deadlines at every step
• Billing and client notification triggered automatically on field completion
• Real-time order status visibility for operations teams and management
• SLA tracking and escalation built into the workflow
• AI-assisted SLA breach prediction and anomaly detection via KVARK integration

For whom

Built for fixed and convergent telecom operators where order fulfillment speed, SLA compliance, and consistent execution across regions directly affect client retention and operational cost.